I've given up trying to get a wood pellet stove. The main suppliers out there are only interested in big business and refer to 'local installers'. Those local installers are just about impossible to get hold of and when you do their prices are in a different league. Mark up's on the products are incredible and labour is twice the cost of a standard wood burning or multifuel stove (although just about the same effort is required to install a wood pellet stove).
Supply is also a little too unpredictable. A few companies might be able to supply me, but only in bulk, and a few more can supply small bags, but at a cost which equates to twice that of coal. I want to be leading edge with my sustainable approach, but not at the cost of living essentials, or making the cost inappropriate for anyone else to repeat.
So the hunt is now on for an alternative. At the moment burning wood (logs, compressed products) seems to be one of the better options.